Nailivra Ltd
Client Care
Version
Version 1.0
Last Updated
11 July 2026
14 min read
Frequently Asked Questions
A calm guide to the details clients ask about most — from booking and studio etiquette to nail health, press-on collections and future Atelier commissions.
Before Your Appointment
Do I need to book?
Is a deposit required?
Can I reschedule?
During Your Visit
What happens if I’m late?
Can I bring someone?
Can I eat or drink?
Can I use my phone?
Nail Health
Do you treat clients under 18?
Will you remove another technician’s work?
How long should BIAB last?
Nailivra Collection & Atelier
Can I return press-on nails?
When will Atelier launch?
General
Where are you located?
How do I contact Nailivra?
Studio Care Guide
Your studio service is designed to feel considered from the moment you arrive. A little care between appointments helps preserve the finish, protect nail health and keep every set feeling refined for longer.
Daily Care
Treat your nails as finished craft: avoid using them as tools, keep them clean, and be mindful of repeated pressure at the tips.
Protect Your Nails
Wear gloves for cleaning, gardening, hair colour, strong detergents or prolonged water exposure to help preserve shine and structure.
Avoid Picking
Please do not pick, peel or force product away from the nail. This can damage the natural nail and affect future wear.
Cuticle Oil
Daily cuticle oil supports flexibility, hydration and a softer-looking finish around the nail plate.
Returning for Maintenance
Most clients return around every three to four weeks, depending on growth, lifestyle and product wear.
Frequently Asked Questions
If you are unsure whether lifting, breakage or discomfort needs attention, contact Nailivra before attempting removal at home.
Collection Care Guide
Nailivra press-on nails are designed as wearable objects: delicate, reusable and considered. Thoughtful preparation, application and removal will help preserve both the set and your natural nails.
Nailivra Collection
Preparing Your Nails
Application
Maximising Wear
Safe Removal
Cleaning, Storage & Reuse
Price Guide
Pricing is presented as a guide so every service can be approached with clarity. Final pricing may vary depending on design detail, length, finish and bespoke requirements.
Studio
BIAB Overlay
Additional services, art, removal and maintenance are quoted according to the appointment and finish required.
Collection
Press-On Sets
Limited and handmade collection pricing varies by design, finish, length and included application kit.
Atelier
Bespoke Commissions
Atelier pricing reflects consultation, concept development, handmade detail and the final commissioned finish.
Booking Information
Everything in the booking process is designed to make your appointment feel prepared, personal and calm. Please read the details below before reserving your time.
Appointments
Services are available by appointment only, allowing each visit to be prepared with care.
Booking Deposit
A £10 deposit secures your appointment and is deducted from your final balance.
Rescheduling
Please contact Nailivra early if your plans change so your appointment can be managed gracefully.
Late Arrivals
Late arrivals may require the service to be shortened, adapted or rescheduled.
Studio Etiquette
Please attend alone unless agreed, avoid food during services, and keep the studio calm and clean.
Health, Payments & Contact
Tell us about sensitivities or existing enhancements before your appointment. Payments, refreshments and getting in touch are confirmed during booking.